CircleHD
  • CircleHD Help guide
  • GETTING STARTED
    • What is CircleHD?
    • How to Signup?
    • How to Sign In?
    • How to Sign In With MFA Token?
    • How to Setup Account & Profile?
    • How to Reset Password?
    • System FrontPage
    • How To Search All Portal Videos?
    • How to Open My History List?
    • How to Logout?
  • MANAGING VIDEO CONTENT
    • How to upload a Video?
    • How to Edit/Delete an Existing Video?
    • How to Share a Video?
    • How to Record a New Video?
    • Recording Screen + Camera (Picture in Picture) for effective training
    • How to Open My Favorites List?
    • How to Add a Video to Favorite?
    • Video Player controls
    • Import Video, Media or Content from External Sources into CircleHD Portal
    • How to Post Comments And Rating?
    • What are the supported Video File Formats?
    • How to replace an existing video?
    • Embedding Videos
    • How to secure Video / Media access using SSO Access Control List (ACL)?
      • Video Analytics
  • CHANNELS
    • What is Channels List?
    • How to View Channel Content?
    • How to Create New Channel?
    • How To Edit Channel?
    • How To Delete Channel?
    • How To Subscribe/Unsubscribe to a Channel?
    • What is a Private and Public Channel?
    • How to add Co-Owner to Channel?
    • How to secure view access to a Channel using SSO Access Control List?
  • PLAYLISTS
    • How to see the quiz statistics
    • What is The Playlist?
    • How to Create a New Playlist?
    • How to create a quiz in a playlist
    • How to assign a playlist with quiz to a user
    • How to Share Your Playlist ?
    • What is The Difference Between a Channel and a Playlist?
    • How to Share Your Playlist to External Users/Customers?
    • How to Change The Order of Videos Within a Playlist?
    • How to Make a Playlist Public?
    • How to see playlist statistics.
    • How to Delete a Playlist?
    • How to attempt an assigned quiz?
    • How do I Delete Videos from Within a Playlist?
  • PODCAST
    • How to Create / Update / Delete a Podcast Show?
    • How to secure a Podcast Show?
    • How to Create / Update / Delete Podcast Episodes?
    • How to navigate to a Podcast?
    • How to subscribe to a Podcast Show?
    • How to share Podcast internally and externally?
    • How to view Podcast usage and analytics?
  • COURSES
    • What are Courses in CircleHD?
    • How to create a new Course?
    • How to assign a course?
    • How to view Stats for Courses?
    • How to view course assigned to you?
    • How to view all courses assigned to you?
  • COACH
  • MANAGEMENT
    • DEVELOPERS SDK
      • Developer Documents
    • Advanced
    • Enable / Disable Email Notifications
    • ANALYTICS
      • How to Open System Dashboard?
      • How to Open Media Reports?
      • How to Monitor the Views?
    • INTEGRATION PARTNERS
      • SCIM Integration
      • Google SSO Integration
      • Zoom Integration
        • Installation Steps
        • Uninstall Steps - Zoom Integration
      • Slack Integration
      • Salesforce Appexchange Integration
    • How to create Groups?
    • SETTINGS
      • Portal Settings
      • Security Settings
      • Steps to Integrate SSO with CircleHD
      • Advanced Meta-Data
    • How to Manage Portal Users?
    • How to add users in bulk to the Portal?
    • How to Manage Portal Media?
    • How to Invite Users to The Portal?
    • How to use Full Text Search and custom fields for Content Discovery
    • SSO Key Rotation
  • MOBILE APPS
  • SUPPORT
    • Support Matrix
    • Contact CircleHD
  • FAQs
  • BILLING
  • Change Logs
Powered by GitBook
On this page
  • How long does Video take to transcode?
  • Does CircleHD support 4k videos?
  • What is the Video file size limit for CircleHD?
  • What is the typical file size for different resolution videos?
  • Does CircleHD support SlideDecks, Documents, PDFs or Articles?
  • Can we add a video under multiple channels?
  • Is it possible to archieve a video?
  • How do we restore deleted or archive video(s)?
  • If a channel is deleted, are all videos deleted under the channel?
  • Why can’t I see the camera+screen record option in my firefox browser?
  • How to add subtitles in a video?
  • Is there a limit for the number of videos I can upload?
  • Can I restore deleted users with all the existing data?
  • My account is locked out. Two way authentication is enabled in my account but now I do not have code to enter. How can I gain access back?

FAQs

PreviousSupport MatrixNextBILLING

Last updated 4 years ago

How long does Video take to transcode?

Videos once uploaded go through transcoding to optimize its support across various devices and bandwidths. The transcoding time depends on the size of the video primarily. e.g. a 30 min video could take around 5-10 mins to transcode and a 3 hr video could very well be 1-2 hrs. Transcoding is needed only one time during the upload but it does pay off by giving the best end user video experience.

Does CircleHD support 4k videos?

CircleHD Users can natively upload crisp, clear screencasts and stream 4k videos made with premium high-resolution cameras. Note that 4k videos contain 8 million pixels and can be cumbersome on your resources due to its file size. In fact, typical file size can range from 1Gb ~ 50Gb. That’s why we have accounted for all these variables and bumped up our single file upload limit to 10GB.

You can refer to our blog article for more details,

What is the Video file size limit for CircleHD?

CircleHD supports upto 10gb file upload, this is in order to support the latest formats that need more space but higher quality. If the file size are more than 10Gb, CircleHD recommends user to break them into chunks of 10 Gb files and combine them together as a playlist for user experience. Related Videos and Recommendations feature in CircleHD can also be used to showcase group videos.

What is the typical file size for different resolution videos?

Resolution

Bitrate

size/minute

Recording Duration per GB

4K (UHD)

20 Mbps

84MB

12 minutes

1080p (FHD)

5 Mbps

20MB

50 minutes

720p (HD)

1 Mbps

5MB

3.5 hours

480p (SD)

500 Kbps

2MB

8 Hours

Please refer to our blog below for more details on calculating video file size.

Does CircleHD support SlideDecks, Documents, PDFs or Articles?

Yes, CircleHD has native support for Video files, but it also supports uploading and viewing for Slides, Documents, PDFs, Images or importing various types of files from external resources. The import feature in CircleHD supports more than 250 external sources that can be loaded and managed within CircleHD portal.

Can we add a video under multiple channels?

Yes, we can add one video under multiple channels. While assigning a channel, you can add multiple channels in the ‘Channels’ textbox on the Edit Video Page.

Is it possible to archieve a video?

Yes, videos are archived upon deletion from the edit Video page. Admins can restore them using the Media Manager option under the Admin section.

How do we restore deleted or archive video(s)?

You can restore videos in the Media Manager. For more details, checkout our help section.

https://help.circlehd.com/management/how-to-manage-portal-media

If a channel is deleted, are all videos deleted under the channel?

No, Owner of the videos can still see their uploaded videos under the “My Uploads” section.

Why can’t I see the camera+screen record option in my firefox browser?

The option is available only in Google Chrome and Edge browser.

How to add subtitles in a video?

You can find the ‘Closed Captioning’ option on the Edit Video page to add subtitles for a video or you can upload the subtitles file (*.srt) format if you have it already available.

Is there a limit for the number of videos I can upload?

No, there is no limit for the number of videos.

Can I restore deleted users with all the existing data?

If users are deleted, it is not possible to retrieve the existing data of the users. To avoid such conditions we have provided disable option. It restricts the user’s login. Later you can enable the same user, it does not delete existing data of the user.

My account is locked out. Two way authentication is enabled in my account but now I do not have code to enter. How can I gain access back?

You can contact our support team at support@circlehd.com and we will help you to get access to your account after verification.

https://www.circlehd.com/blog/4k-video-support-is-here
https://www.circlehd.com/blog/how-to-calculate-video-file-size
https://www.circlehd.com/blog/how-to-calculate-video-file-size