FAQs
Last updated
Last updated
Videos once uploaded go through transcoding to optimize its support across various devices and bandwidths. The transcoding time depends on the size of the video primarily. e.g. a 30 min video could take around 5-10 mins to transcode and a 3 hr video could very well be 1-2 hrs. Transcoding is needed only one time during the upload but it does pay off by giving the best end user video experience.
CircleHD Users can natively upload crisp, clear screencasts and stream 4k videos made with premium high-resolution cameras. Note that 4k videos contain 8 million pixels and can be cumbersome on your resources due to its file size. In fact, typical file size can range from 1Gb ~ 50Gb. That’s why we have accounted for all these variables and bumped up our single file upload limit to 10GB.
You can refer to our blog article for more details,
https://www.circlehd.com/blog/4k-video-support-is-here
CircleHD supports upto 10gb file upload, this is in order to support the latest formats that need more space but higher quality. If the file size are more than 10Gb, CircleHD recommends user to break them into chunks of 10 Gb files and combine them together as a playlist for user experience. Related Videos and Recommendations feature in CircleHD can also be used to showcase group videos.
https://www.circlehd.com/blog/how-to-calculate-video-file-size
Please refer to our blog below for more details on calculating video file size.
https://www.circlehd.com/blog/how-to-calculate-video-file-size
Yes, CircleHD has native support for Video files, but it also supports uploading and viewing for Slides, Documents, PDFs, Images or importing various types of files from external resources. The import feature in CircleHD supports more than 250 external sources that can be loaded and managed within CircleHD portal.
Yes, we can add one video under multiple channels. While assigning a channel, you can add multiple channels in the ‘Channels’ textbox on the Edit Video Page.
Yes, videos are archived upon deletion from the edit Video page. Admins can restore them using the Media Manager option under the Admin section.
You can restore videos in the Media Manager. For more details, checkout our help section.
https://help.circlehd.com/management/how-to-manage-portal-media
No, Owner of the videos can still see their uploaded videos under the “My Uploads” section.
The option is available only in Google Chrome and Edge browser.
You can find the ‘Closed Captioning’ option on the Edit Video page to add subtitles for a video or you can upload the subtitles file (*.srt) format if you have it already available.
No, there is no limit for the number of videos.
If users are deleted, it is not possible to retrieve the existing data of the users. To avoid such conditions we have provided disable option. It restricts the user’s login. Later you can enable the same user, it does not delete existing data of the user.
You can contact our support team at support@circlehd.com and we will help you to get access to your account after verification.
Resolution
Bitrate
size/minute
Recording Duration per GB
4K (UHD)
20 Mbps
84MB
12 minutes
1080p (FHD)
5 Mbps
20MB
50 minutes
720p (HD)
1 Mbps
5MB
3.5 hours
480p (SD)
500 Kbps
2MB
8 Hours